When your alarm is activated, our innovative software technology processes and tracks the alarm signal, enabling us to identify the precise nature and location of your emergency. With 24-hour security monitoring, our central station personnel notify you and contact the appropriate authorities when the alarm sounds. Wired by Design provides complete redundancy to ensure instant emergency recovery and backup with no downtime in case of an emergency or extreme alarm activity at one facility.

Professionally Trained Central Station Personnel

Our central station personnel are extensively trained to handle all types of emergencies. Detailed and comprehensive training is ongoing to ensure unparalleled customer service. All telephone calls are automatically recorded for your protection and to ensure quality service.

Advanced Technology

Wired by Design’s central station utilizes the most advanced technology to ensure the highest standard of service and reliability. State-of-the-art computer servers and sophisticated monitoring software identify incoming alarm signals that enable operators to quickly and efficiently handle your alarm signal and notify the proper responding parties. In addition to receiving alarm signals through your telephone line or network, our central station can receive alarm signals via cellular phone and the internet.

Redundancy for Reliability

Two dual-redundant computer servers and monitoring software ensure there are no interruptions in the processing of your alarm signals. The telephone switch (PBX) is also dual-redundant with two power supplies and two central processing units.

Agency Approvals & Backup Power System

Wired by Design’s central station is UL (Underwriters Laboratories) and FM (Factory Mutual) approved. To ensure there are no interruptions in the event of a power failure, we have backup systems in place, including battery-operated Uninterrupted Power Supply (UPS) and backup power generators.

Video Monitoring for Enhanced Security

With new alarm ordinances continually developed or revised, Wired by Design has incorporated video verification software into our monitoring center to view live CCTV video from your premises.

Video Service Includes:

• Alarm verification
• Guard tours
• Escort service
• Timed viewing
• 2-way video verification